Shipping and delivery

Your order will be sent through the contracted shipping company and to check the status of your shipment, your bill of lading number will be sent to your email where you can contact the shipping company or track your shipment through their website, and you can check the status of your order via My account page.

Shipping process

Al Hazmi Telecom will only ship goods to physical addresses where someone can sign the acknowledgment of receipt and will not ship to PO Boxes.

As soon as the payment confirmation arrives, Al Hazmi Telecom will start the shipping process for all the goods available in the warehouse.

Basic shipments are delivered by the contracted shipping company from Al-Hazmi Telecom at any time between 8:00 AM and 8:00 PM, from Saturday to Thursday.

Once your order is placed on delivery, it cannot be transferred to an alternate address.

The delivery service is limited to delivering your purchases only, so the delivery employee will not be responsible for assembling or installing the product or any work of this kind.

The employee will deliver the parcel directly to the addressee or his representative with delivery notice, and will not leave the parcel anywhere without signing the delivery notice.

Al-Hazmi Telecom is obligated to deliver the parcel to the address specified by the customer, and it will be delivered to any person over the age of 18 at that address with delivery notice.

Al-Hazmi Telecom will not bear the responsibility if the parcel is delivered to another person residing in the same house. In all cases, the customer who received the parcel will be provided with a copy of the delivery document and will be asked to sign and ID number when needed.

Delivery time

Delivery will be from 48 hours to 6 days, depending on the city or region to be delivered.

Order cancellation policy before and after shipment

*The order is canceled before shipment without any fees

* The order is canceled after shipment if the product is returned from the shipping company before receiving the customer and it was received in our warehouse in its original condition. The customer bears 35 riyals only for the shipping value