Warranty Terms and Conditions

In-Warranty Repair Policy

Warranty 2 years on the device without accessories.

The warranty period starts from the date of purchase and the purchase invoice must include the seller's name, the seller's stamp and the serial number of the device.

Defects and damages resulting from misuse, falling and breaking the device, shocks and scratches affecting the external body of the device, bending of the device, burns resulting from the use of non-original accessories or exposure to a source of high heat, or damage to the device as a result of exposure to moisture are excluded from the warranty. Liquids, intentional sabotage, negligence in the periodic updating of the product’s system software, tampering with device serial numbers, deleting operating system files, malfunctions caused by viruses, use of non-genuine applications or software, or attempts to repair at service centers Not approved, including the use of non-original spare parts or chargers, or failure to follow the instructions for use in the device manual enclosed in the device carton.

The company is committed to providing the replacement device in the same category, and if the replacement device of the same category is not available, it will be upgraded to a higher category, and the customer must pay the difference between the two categories or refund the value of the invoice in cash, taking into account the deduction of the value of scratches and bumps, if any, and the deduction of the value of the accessories if they are not available.

In cases of upgrading or replacing the device with another category, the customer must bring the original carton and accessories of the device in good condition. If the carton or accessories were not brought, the accessories will be replaced according to what is available with the customer.

Out-of-warranty repair policy

The customer is obligated to pay 50 ﷼ in advance of the maintenance service fee (statement) that is not completely refundable in the event of non-repair, provided that it is deducted from the value of the final invoice in the event of repair when the customer receives the device.

Repair out of warranty is subject to 15% VAT.

Estimated repair prices outside the warranty is an estimate, and if the actual cost exceeds the estimated cost by more than 20%, the customer’s approval will be taken before starting the repair process. If the increase is 20% or less, the repair will be done without referring to the customer, whether for the same fault or other faults.

The company has the right to ask the customer to pay the full value of the repair before it is completed, and the repair of the device will be stopped until payment is made.

The customer is obligated to pay the remaining amount upon receipt, if any, otherwise the device will be confiscated.

The warranty for failure and parts that have been replaced outside the warranty is one month from the date of customer receipt of the device.

Terms of exchange and return

*Exchange or return will be made within 7 days from the date of purchase

* The product must be in its original condition, meaning its original condition (outer packing - the device has not been turned on)

* Provide a reasonable excuse to exchange or return

The consumer bears the costs incurred in the return process

General Terms

The initial examination of the device at the reception is considered a preliminary examination, and the employee records the external condition of the device. In the event that we find out after the technical examination the presence of any misuse on the device such as (liquids - internal fracture - traces of opening on the device) the device will be repaired outside the warranty if possible and after the approval of the customer The warranty is considered void for violating the terms of the warranty, and you will be notified by text message within five working days. In the event that the device cannot be repaired due to the customer not responding within (2) working days, the device will be returned according to its condition upon receipt as much as possible.

The customer must receive the device as soon as he is notified of the date of completion of the work. In the event that the customer is late in receiving the device for 30 days from the date of notification, the device will be disposed of in the manner the company deems appropriate without referring to the customer, and the customer is not entitled to claim his device or any compensation, whatever the reasons.

Text messages, e-mails, written approvals and phone calls are considered approved means of communication with the customer.

It is not the responsibility of the company to restore iCloud and Google Play accounts (iCloud and Google Play) and are not covered by the warranty. If the customer encounters a problem, he must refer to the concerned company directly.

It is required to cancel the device's password, deactivate the Find my iPhone feature, and the iCloud account before requesting any maintenance operation. In the event that the customer does not comply with this and this is discovered during the repair process, the repair will be stopped and the device will be returned to the customer to deactivate the feature.

The company is not responsible for the loss of any information or software in the customer's device. Therefore, customers are advised to save the information on their devices before handing them over for maintenance.

The customer is obligated to bring the original maintenance receipt upon receipt, and the device is handed over to the receipt holder only. In the event of losing the receipt, the owner of the device must bring the ID to match it with the data registered on the system.

In the event that a service center is not available in the same city, it may take several days to transfer the product, and this depends on the distance from the authorized maintenance center.